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1. How quickly can
service be started?
2. Am I
obligated for any specific amount of service?
3.
Before I start service, can I interview the caregiver?
4. Who will your major
contact be?
5. How can I cancel a shift?
6. How do you select
your caregivers?
7. What
if the assigned caregiver is not compatible?
8.
What happens if the assigned caregiver is not available?
9. How do the caregivers
get paid?
10. How much do you
pay your employees?
11. Do you bond
and insure your caregivers?
12. What are your rates?
13. What if
there is a couple living together?
14.
Do insurance or government programs cover the cost of the services?
15.
Do
you bill before or after your services are rendered?
16. How can I make my
payments?
17. How do I cancel the
contract?
1. How quickly can
service be started?
We can usually provide care immediately. But a few days’ advance notice
helps us place the perfect caregiver for that situation.
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2. Am I
obligated for any specific amount of service?
The duration of service is completely at your discretion. Care is
available 24 hours per day, seven days per week, on an hourly basis. A
minimum commitment of four hours is required for each shift. Schedules
may be regular or sporadic, according to your particular needs.
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3. Before I start service, can I interview the caregiver?
Special Needs is responsible for screening, hiring, managing, and
scheduling caregivers. We go to great lengths to scrutinize caregiver
candidates, and our hiring process is very extensive. As a result, we
are in a very strong position to make the best match between clients and
caregivers. If the caregiver we choose is not compatible with you, we
will find you someone else immediately.
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4. Who will your major
contact be?
We ask clients to designate one family member who can be our contact.
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5. How do I cancel my shifts?
Our cancellation policy requires a week’s notice to cancel any of your
shifts, and the notice needs to be given during regular business hours.
Exceptions are made for emergencies.
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6. How do you select your
caregivers?
Our caregiver candidates are thoroughly interviewed, reference checked,
and background checked. If there is anything even remotely questionable
about an interviewee, they would not be hired by us. In fact, we ask
ourselves whether we would want this person to care for a member of our
own family.
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7. What if
the assigned caregiver is not compatible?
Customer satisfaction is the guiding principle of our success. We pride
ourselves on being matchmakers. We ensure that there is a fit with
personality as well as skills between our clients and our caregivers. If
the caregiver is not compatible, we will find another who is.
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8. What happens if the assigned caregiver is not available?
We provide back-up caregivers, so you won’t have to worry about being
left with no one available during a shift.
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9. How do the caregivers get
paid?
Our caregivers are employees of Special Needs. We take care of all
employee-related responsibilities, such as wages, taxes, social
security, worker’s compensation, and liability insurance.
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10. How much do you pay
your employees?
Special Needs employees are paid more than competitive wages. We handle
all the details, including payroll taxes, Social Security, worker’s
compensation, and liability insurance. And we treat our employees with
dignity. As a result, we have first choice of the best caregivers in the
Bay Area. And they, in turn, enjoy their jobs and are loyal to our
company.
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11. Do you bond and
insure your caregivers?
To further protect our clients, Special Needs bonds and insures our
employees, as well as providing theft insurance, employment-practices
insurance, and other coverage to our companions.
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12. What are your rates?
Our rates vary with the client’s particular needs and the caregiver’s
skill set. During our initial conversations with you, we will determine
the level of service needed and give a quote based on those needs.
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13. What if
there is a couple living together?
Our rates are for a single individual. There will be a surcharge for an
extra individual living in the home, even if the level of care is the
same.
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14. Do insurance or government programs cover the cost of the services?
Most long-term-care insurance policies cover the cost. At this time,
health insurance and government programs such as Medicare and Medicaid
do not. Back to top
15.
Do you bill before or after your services are rendered?
All service is prepaid, and clients are billed on a monthly basis.
Service for the first month is due when the Contract for Caregiver
Services is signed.
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16. How can I make my payments?
We accept major credit cards and personal checks.Back to top
17. How do I cancel the
contract?
If, for some reason, you need to terminate our services, we require two
weeks’ written notice. A refund will be made for all days of service not
rendered.
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